Collection Executive

As a Collection Executive at Ksquare Energy, you will play a critical role in ensuring timely collection of payments from both B2B and B2C clients while also managing credit control to minimize risks and maintain healthy cash flow. Reporting to the Accounts Receivable Manager, you will be responsible for proactively following up with clients, resolving payment issues, and implementing credit control measures to mitigate risks and maintain financial stability.

Key Responsibilities:

1. Collections Management:

• Proactively follow up with both B2B and B2C clients to ensure timely payment of outstanding invoices and balances.
• Contact clients via phone, email, and other communication channels to remind them of overdue payments, resolve payment discrepancies, and negotiate payment plans as necessary.

2. Credit Control:

• Evaluate the creditworthiness of new and existing clients, including conducting credit checks and assessments to determine credit limits and terms.
• Monitor credit accounts, aging reports, and payment trends to identify potential risks and take proactive measures to minimize bad debt exposure.

3. Payment Reconciliation:

• Reconcile payments received against outstanding invoices and accounts receivable records to ensure accuracy and completeness.
• Investigate and resolve discrepancies, disputes, and billing errors with clients to facilitate accurate and timely payment processing.

4. Relationship Management:

• Build and maintain positive relationships with both B2B and B2C clients, acting as a trusted advisor and point of contact for collections and credit-related inquiries.
• Address client inquiries, concerns, and escalations regarding billing, payment terms, and credit issues in a timely and professional manner.

5. Reporting and Analysis:

• Prepare regular reports and updates on collections performance, credit aging, and bad debt reserves for management review.
• Analyze collection trends, payment patterns, and credit risk metrics to identify areas for improvement and optimize credit control strategies.

6. Compliance and Documentation:

• Ensure compliance with company policies, credit terms, and collection procedures in all collections activities.
• Maintain accurate documentation of collections efforts, payment agreements, correspondence, and credit decisions.